How do we get through this when we’re all so angry and sure we’re right? What’s coming next?
The ability to create understanding between people is crucial for relationships. It's especially important in today's heightened environment of polarization. Our emotional reactions can lead to defensiveness, anger, and divisiveness, or to deeper human connectedness, dialogue, and collaboration. The choice is ours. Heidi provides insights and tools for coming out of this with relationships intact.
Conversation and Q&A has been edited for time and clarity
Heidi and I talk about her formative understanding of others at French Camp.
We talk about principles covered by Patrick Lencioni in The Five Dysfunctions of a Team.
We also talk about Chris Argyris' Ladder Of Inference and how it shapes our reactions.
And the Awareness Wheel as a tool to foster communication.
And her mentor Russ Hamilton.